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Contact Information for Inquiries

Do you have questions while using Partner Hub or Acorn?
If so, please report your inquiry to the appropriate contact below for prompt assistance.

Product and Creator Activities

Inquiry Types: Issues related to products, onboarding, Partner Hub errors, and other concerns that may arise during the process of uploading and selling products.
Please contact us at contact@acon3d.com.
Recommended Actions
Most issues can be resolved by reconnecting to the Partner Hub, so we recommend trying this before reporting the issue.
How to Report Effectively
Provide as much detail as possible about the situation.
Include screenshots or screen recordings to help us diagnose and resolve the issue quickly.
Share the details of your Partner Hub usage environment.
This allows us to provide tailored solutions based on your environment.

Settlement and Tax Inquiries

Inquiry Types: Issues related to settlement, taxes, settlement amounts from product sales, and the issuance of tax invoices.
Please contact us at tax@acon3d.com.