ACON's buyer CS team processes the inquiries and refund requests for all products.
Product inquiry process
1.
The buyer CS team receives a request regarding a product (how to use, product modification requests).
2.
CS team will conduct an initial review of the inquiry.
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If the inquiry can be resolved with the initial review, they will send a response to the buyer.
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If the team determines that a secondary review by the creator partner is necessary after the initial review, the steps listed below will follow:
3.
The creator partner will receive an email, requesting a review and modification of the product contents.
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The email will be sent to your username (email address).
Make sure to check any emails that contain [ACON]!
4.
We will review the creator partner's response regarding a resolution of the issue.
※ Please confirm the email as soon as you can to continue regular sales.
5.
After the issue is resolved, the CS team will relay the relevant information to the buyer.
Refund request
1.
The Buyer CS team receives a refund request regarding a product.
2.
The team will conduct an initial review of the reason behind the request..
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Refund requests will be processed automatically only if the purchase has not been confirmed yet, or if the customer has purchased duplicate products of the same product number.
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In the case of all other refund requests, we will consult the creator partner.
3.
If the customer would like to send an inquiry to the creator partner, we will send an inquiry email regarding the refund approval.
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The email will be sent to your username (email address).
Make sure to check any emails that contain [ACON]!
4.
We will review the creator partner's response regarding the refund approval.
※ Please confirm the email as soon as you can to continue regular sales.
5.
After the response is received, the CS team will relay the relevant information to the buyer.